Mayfair Appeals crestMayfair Appeals
中国出行退款 · China travel refunds

中国航班、铁路与酒店退款申诉 / China Travel Refund Appeal

为中国航班取消或延误、铁路退改签、酒店或在线旅行平台退款争议准备中英文申诉。Prepare a bilingual appeal for a Chinese airline, rail, hotel or online travel booking dispute.

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Eligibility guide

哪些出行争议可以整理 / Travel disputes this tool can organise

  • 航班取消、延误或重大变更后，退款或非自愿改签没有按公布规则处理 / A cancelled, delayed or materially changed flight was not refunded or rebooked under the published terms
  • 铁路订单的退票、改签或扣费与购票渠道显示的规则不一致 / A rail refund, change or deduction conflicts with the terms shown by the booking channel
  • 酒店或OTA取消、重复扣费、未提供住宿或承诺退款未到账 / A hotel or OTA cancellation, duplicate charge, unavailable stay or promised refund remains unresolved
  • 您已先联系原购票渠道、运营方或平台并保留记录 / You first contacted the original booking channel, operator or platform and kept records

Evidence to gather

  • 电子客票、订单、票价或取消条款 / E-ticket, booking and fare or cancellation terms
  • 运营方延误、取消或变更通知 / Operator delay, cancellation or change notice
  • 实际出发到达时间、延误证明或未入住证明 / Actual travel times, disruption certificate or proof the stay was unavailable
  • 客服记录、退款承诺和额外合理费用收据 / Support history, refund promise and reasonable expense receipts

Jurisdiction matters

按交通方式和渠道选择路径 / Choose the route by operator and booking channel

中国航班延误或取消时，可依据航司公布的运输总条件和客票规则申请退票或改签；固定现金补偿并非每次延误都自动适用。/ For Chinese flight disruption, refunds or changes follow the carrier’s published conditions and ticket rules; fixed cash compensation is not automatic for every delay.

民航争议应先联系原购票渠道、航司或机场；符合条件的投诉可通过民航服务质量监督平台12326提出。/ Contact the booking channel, airline or airport first; eligible aviation complaints may then use the 12326 supervision platform.

铁路、酒店和OTA退款依具体票种、取消时间、平台条款和服务是否提供而不同；国际联程还可能适用其他地区规则。/ Rail, hotel and OTA outcomes vary by ticket, cancellation timing, platform terms and whether service was supplied; international itineraries may involve other regimes.

Guided dispute-letter builder

Fill the facts into your letter

Step 1 of 3

行程 / Booking

变更 / Disruption

退款 / Refund

行程 / Booking

识别运营方、渠道和预订。 / Identify the operator, channel and booking.

Your details are saved privately, added to your letter after payment, and available in your tracker.

Mayfair Appeals is a professional document drafting service. Our letters are prepared to a legal standard and personalised to your case, but we are not a firm of solicitors and this is not legal advice or representation.

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中国电商 / China e-commerce

中国网购退款 · China e-commerce refunds

中国网购退款 / China Shopping Refund

整理淘宝、天猫、京东、拼多多、抖音、Temu、Shein、AliExpress 或其他平台订单的中英文退款申诉。Build a bilingual refund appeal for a mainland China or cross-border marketplace order.

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  • 商品不符或质量问题 / Not as described or faulty
  • 平台申诉证据整理 / Platform appeal evidence

适用于中国大陆平台及跨境订单；具体权利取决于卖家、商品、交付地和平台规则 / Rights depend on the seller, product, delivery location and platform rules

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中国出行 / China travel

中国出行退款 · China travel refunds

中国出行退款 / China Travel Refund

为中国航班取消或延误、铁路退改签、酒店或在线旅行平台退款争议准备中英文申诉。Prepare a bilingual appeal for a Chinese airline, rail, hotel or online travel booking dispute.

  • 航班取消或延误 / Flight disruption
  • 铁路退票争议 / Rail refund dispute
  • 酒店或OTA退款 / Hotel or OTA refund

涵盖中国航司、铁路、酒店和OTA；退款或补偿取决于运营方、票价规则和取消原因 / Outcomes depend on the operator, fare terms and cause

Calculate Refund
中国教育 / China education

中国教育申诉 · China education appeals

中国教育申诉 / China Education Appeal

为中国高校的成绩、学籍、处分、录取程序或学费退款争议整理中英文申诉。Prepare a bilingual appeal concerning a Chinese university decision, academic status, discipline, admissions process or tuition refund.

  • 成绩或学术决定 / Academic decision
  • 处分或学籍申诉 / Discipline or status
  • 学费退款争议 / Tuition refund dispute

适用于中国大陆高校的校内申诉准备；期限和程序以学校正式规定及适用规则为准 / Deadlines and procedures follow the institution’s published rules

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