Mayfair Appeals crestMayfair Appeals
中国网购退款 · China e-commerce refunds

中国网购退款与平台申诉 / China E-Commerce Refund Appeal

整理淘宝、天猫、京东、拼多多、抖音、Temu、Shein、AliExpress 或其他平台订单的中英文退款申诉。Build a bilingual refund appeal for a mainland China or cross-border marketplace order.

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Eligibility guide

哪些情况可能适合申诉 / When a refund appeal may fit

  • 商品有质量问题、损坏、疑似假货或与页面描述明显不符 / The item is faulty, damaged, potentially counterfeit or materially not as described
  • 符合适用条件的网购商品，您在收货后七日内通知卖家退货 / For an eligible online item, you notified the seller within seven days of receipt
  • 您按平台流程退货，但卖家拒收、退款逾期或物流证据被忽略 / You followed the platform return process but the seller refused delivery, delayed the refund or ignored tracking
  • 您能提供订单、付款、商品页面和沟通记录 / You can provide the order, payment, listing and message history

Evidence to gather

  • 订单编号、付款记录和商品页面截图 / Order number, payment record and listing screenshots
  • 开箱视频、照片、检测或真伪材料 / Unboxing video, photos, inspection or authenticity evidence
  • 卖家和平台聊天、客服工单及平台决定 / Seller and platform chats, support cases and decisions
  • 退货授权、快递单和完整物流轨迹 / Return approval, courier receipt and full tracking

Jurisdiction matters

中国大陆与跨境订单 / Mainland China and cross-border orders

中国大陆符合条件的网络商品可能适用七日无理由退货；定制、鲜活易腐、部分拆封数字商品等存在例外。/ Eligible mainland online goods may have a seven-day no-reason return right, with exceptions including custom, perishable and certain opened digital goods.

先使用卖家和平台的正式售后、退款和升级流程；中国大陆消费争议还可参考全国12315平台。/ Use the seller and platform’s formal after-sales and escalation process first; mainland consumer disputes may also use the national 12315 channel.

跨境订单不自动获得相同权利；付款地、交付地、卖家身份、平台条款及银行卡争议时限都可能影响路径。/ Cross-border orders do not automatically receive identical rights; payment and delivery location, seller identity, platform terms and card deadlines matter.

Guided dispute-letter builder

Fill the facts into your letter

Step 1 of 3

订单 / Order

问题 / Problem

诉求 / Remedy

订单 / Order

填写平台、卖家和交易信息。 / Identify the platform, seller and transaction.

Your details are saved privately, added to your letter after payment, and available in your tracker.

Mayfair Appeals is a professional document drafting service. Our letters are prepared to a legal standard and personalised to your case, but we are not a firm of solicitors and this is not legal advice or representation.

Other global claim services

Choose the route that best matches the payment, purchase or journey you need to challenge.

UK property tax

UK council tax disputes

Council Tax Appeal

Prepare a clear council tax appeal for an incorrect band, liability decision, discount refusal or council decision. Organise your property evidence, decision dates and requested outcome before you challenge.

  • Appeal council tax band
  • Challenge liability or discount
  • Organise valuation evidence

For council tax disputes in England, Wales and Scotland; Northern Ireland uses domestic rates instead

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UK consumer credit

UK credit card protection

Section 75 Refund

Prepare a Section 75 claim to your credit card provider when goods or services were misrepresented, not supplied, faulty or the retailer failed to provide the promised remedy.

  • Section 75 claim letter
  • Goods or services not supplied
  • Misrepresentation or breach of contract

For qualifying UK credit card purchases where the cash price is over £100 and no more than £30,000

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E-commerce

International shopping disputes

Cross-Border & Luxury Returns

Build a clear refund demand for sizing disputes, lost return parcels, damaged goods, customs complications or a seller refusing an international return.

  • Seller refusal
  • Lost return parcel
  • Sizing or description dispute

For purchases from overseas marketplaces, boutiques and luxury retailers

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Travel

Worldwide air passenger claims

Global Flight Compensation

Assess a disrupted journey and prepare a formal airline claim using the facts relevant to EU261/UK261, US DOT refund rules or the applicable international route.

  • Delayed arrival
  • Cancelled flight
  • Denied boarding or missed connection

Built for UK, EU, US and international itineraries

Calculate Refund
Digital services

Software and digital billing disputes

SaaS & Subscription Refunds

Prepare a refund or chargeback request for an accidental renewal, unauthorized payment, duplicate charge, failed cancellation or digital service that was not delivered as promised.

  • Accidental renewal
  • Unauthorized charge
  • Cancellation ignored

For software, apps, memberships and recurring digital services worldwide

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中国电商 / China e-commerce

中国网购退款 · China e-commerce refunds

中国网购退款 / China Shopping Refund

整理淘宝、天猫、京东、拼多多、抖音、Temu、Shein、AliExpress 或其他平台订单的中英文退款申诉。Build a bilingual refund appeal for a mainland China or cross-border marketplace order.

  • 七日无理由退货评估 / 7-day return check
  • 商品不符或质量问题 / Not as described or faulty
  • 平台申诉证据整理 / Platform appeal evidence

适用于中国大陆平台及跨境订单；具体权利取决于卖家、商品、交付地和平台规则 / Rights depend on the seller, product, delivery location and platform rules

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中国出行 / China travel

中国出行退款 · China travel refunds

中国出行退款 / China Travel Refund

为中国航班取消或延误、铁路退改签、酒店或在线旅行平台退款争议准备中英文申诉。Prepare a bilingual appeal for a Chinese airline, rail, hotel or online travel booking dispute.

  • 航班取消或延误 / Flight disruption
  • 铁路退票争议 / Rail refund dispute
  • 酒店或OTA退款 / Hotel or OTA refund

涵盖中国航司、铁路、酒店和OTA；退款或补偿取决于运营方、票价规则和取消原因 / Outcomes depend on the operator, fare terms and cause

Calculate Refund
中国教育 / China education

中国教育申诉 · China education appeals

中国教育申诉 / China Education Appeal

为中国高校的成绩、学籍、处分、录取程序或学费退款争议整理中英文申诉。Prepare a bilingual appeal concerning a Chinese university decision, academic status, discipline, admissions process or tuition refund.

  • 成绩或学术决定 / Academic decision
  • 处分或学籍申诉 / Discipline or status
  • 学费退款争议 / Tuition refund dispute

适用于中国大陆高校的校内申诉准备；期限和程序以学校正式规定及适用规则为准 / Deadlines and procedures follow the institution’s published rules

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