Is this refund letter template free?

Yes. The general template above is free to copy. The £0.59 option personalises it with your details, the merchant's name, the specific reason and the exact legal citation that applies — formatted ready to send.

Does it work in the UK, US and Australia?

Yes. The template cites the UK Consumer Rights Act, US Fair Credit Billing Act and Australian Consumer Law. Our personalised letters pick the right citation automatically based on where you bought the goods or service.

How long should I give the company to respond?

14 days is the industry standard for consumer disputes. After that, you can escalate to a chargeback or the relevant ombudsman / regulator.

What if the company still refuses?

Use the chargeback route with your bank (most resolve within 45 days), and escalate to the ombudsman or regulator in your country. Our £3.99 Complete Pack includes a follow-up letter and chargeback escalation wording.

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Refund letter template for a clear, evidence-led request

Use the free example below, or get a personalised formal refund letter from £0.59 — built around your details, the relevant legal basis and a practical response date.

Personalise this refund request

We fill in your name, the company, the amount, the reason and the exact UK / US / AU citation that applies.

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Formal Letter

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Personalised formal letter (PDF + Word-compatible)
Ready-to-send email with subject line
Evidence checklist for your matter
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60-minute Case Window for revisions

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Free refund letter template

Copy, paste, and replace the bracketed fields. Works for any refund dispute in the UK, US or Australia.

[Your Name]
[Your Address]
[Date]

[Company Name]
[Company Address]

Re: Formal request for refund — Order/Reference [number]
Transaction date: [DD/MM/YYYY]
Amount: [£ / $ / AU$ amount]

Dear [Company],

I am writing to formally request a full refund of the above transaction. The reason for this request is: [goods not received / not as described / service not provided / cancelled order still billed / unauthorised charge].

Under the Consumer Rights Act 2015 (UK), Section 75 of the Consumer Credit Act 1974 (UK), the Fair Credit Billing Act (US), and/or the Australian Consumer Law, I am entitled to a full refund where goods or services do not match what was described or have not been delivered.

I am asking you to:
1. Refund the full amount of [amount] to my original payment method within 14 days.
2. Confirm the refund and reference number in writing by email.

If I do not receive a satisfactory response within 14 days, I will:
• Raise a chargeback with my card issuer.
• Escalate to the relevant ombudsman or regulator (UK: Financial Ombudsman Service / Trading Standards · US: BBB / FTC / state Attorney General · AU: ACCC / state Fair Trading).
• Reserve all my legal rights, including pursuing the matter in court if necessary.

Yours sincerely,
[Your Name]

When to use this letter

The goods you ordered never arrived.
The product is faulty, broken or not as described.
The service wasn't delivered (or was delivered badly).
You were charged twice or after cancelling.
An unauthorised charge appeared on your card.

Country-by-country legal basis

🇬🇧 UK

Consumer Rights Act 2015 · Section 75 (credit) · Consumer Contracts Regulations.

🇺🇸 US

Fair Credit Billing Act · FTC Cooling-Off Rule · State consumer protection laws.

🇦🇺 AU

Australian Consumer Law · ACCC consumer guarantees · State Fair Trading.

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