Record the facts
Names, dates, amounts, references and the exact event in chronological order.

Refunds, complaints and appeals · UK and worldwide
Choose the problem you are facing, organise the facts and create a letter that states what happened, what you want and when you expect a reply.
Common problems · practical starting points
Preview a useful example here or search all 34 free letters. Personalisation is optional.
Challenge a private parking charge or council PCN with a formal written appeal.
Personalised from £0.59
Make formal representations against a council traffic penalty.
Personalised from £0.59
From problem to written record
The guided questions turn scattered receipts, messages and dates into a clear chronology, a specific request and a sensible next step. You check every word before sending.
See the full processNames, dates, amounts, references and the exact event in chronological order.
Separate a retailer refund from a card dispute, formal complaint or statutory appeal.
Receipts, notices, photographs, correspondence and proof of prior contact.
State the refund, correction or review you want, a response date and the next available escalation.
Free eligibility check
Eight guided claim desks
Structured forms for council tax, Section 75, cross-border returns, disrupted travel, digital subscriptions and China-related refund or education appeals.
UK council tax disputes
Turn valuation evidence, council correspondence and key dates into a structured council tax appeal or council tax band challenge.
For council tax disputes in England, Wales and Scotland; Northern Ireland uses domestic rates instead
Start ClaimUK credit card protection
Build a dated Section 75 Consumer Credit Act claim with the purchase, breach, retailer contact and refund requested in one place.
For qualifying UK credit card purchases where the cash price is over £100 and no more than £30,000
Start ClaimInternational shopping disputes
Turn order records, tracking and seller messages into one formal claim with a clear remedy and response deadline.
For purchases from overseas marketplaces, boutiques and luxury retailers
Start ClaimWorldwide air passenger claims
Capture the route, delay, airline explanation and expenses needed for a precise compensation or refund request.
Built for UK, EU, US and international itineraries
Calculate RefundSoftware and digital billing disputes
Create a dated billing record that clearly states authorization, cancellation attempts and the refund you are seeking.
For software, apps, memberships and recurring digital services worldwide
Start Claim中国网购退款 · China e-commerce refunds
把订单、商品描述、聊天记录、退货物流和平台决定整理成清晰的中英文退款请求。Turn order evidence, seller messages, return tracking and the platform decision into one clear bilingual request.
适用于中国大陆平台及跨境订单;具体权利取决于卖家、商品、交付地和平台规则 / Rights depend on the seller, product, delivery location and platform rules
Start Claim中国出行退款 · China travel refunds
把行程、退改规则、运营方通知、费用和客服记录整理成正式退款或改签请求。Organise itinerary changes, fare rules, operator notices, expenses and support history into a formal request.
涵盖中国航司、铁路、酒店和OTA;退款或补偿取决于运营方、票价规则和取消原因 / Outcomes depend on the operator, fare terms and cause
Calculate Refund中国教育申诉 · China education appeals
把学校决定、校规、时间线、程序问题和请求结果整理成有证据支持的中英文校内申诉。Turn the decision, university rules, timeline, procedural concerns and requested outcome into an evidence-led bilingual internal appeal.
适用于中国大陆高校的校内申诉准备;期限和程序以学校正式规定及适用规则为准 / Deadlines and procedures follow the institution’s published rules
Start ClaimOne formal letter for £0.59, or a five-part case pack for £3.99. Both are one-off purchases.
One document for one problem
Everything for one issue
Card, Apple Pay & PayPal accepted (Bitcoin and Ethereum optional) · One-off payment · No account · Instant PDF download · Free rewrite within 14 days
What your documents contain
A factual chronology tied to your dates and references
A specific remedy and a practical response date
Relevant legal or regulatory references only where applicable
An evidence checklist and escalation path in the complete pack