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Free course or tuition refund complaint letter template

Use this letter for a college, training provider, online course or private education service that did not provide the advertised teaching or facilities.

Who this letter is for

Seek a refund or fee reduction when teaching, facilities or course delivery differ materially from what was promised. It is written in the formal register companies, landlords and card issuers expect, and it records the facts, the remedy sought and the deadline in a way that supports any later escalation to an ombudsman or the courts.

How to use this template

  1. 1Save the published course promises.
  2. 2List missed teaching and services by date.
  3. 3Record earlier complaints.
  4. 4Calculate the fee reduction requested.
  5. 5Use the provider's formal complaint route.

What to include before you send it

  • Save the prospectus, course page and timetable showing what was promised.
  • List missed teaching hours, unavailable facilities or unprovided services with dates.
  • State how you calculated the refund or fee reduction requested.

The rights you are relying on

The education contract, published refund policy and applicable consumer-protection law govern the claim; formal academic appeal rules are separate from fee complaints.

The letter template

[Your name]
[Student number]
[Course]
[Email address] · [Phone number]
[Date]

Complaints Office
[Institution / provider]

Re: Formal complaint and refund request — [COURSE], student [NUMBER]

Dear Sir or Madam,

I enrolled on [COURSE] starting [DATE] and paid [AMOUNT]. The published course information stated that [PROMISE ABOUT TEACHING / FACILITIES / SUPPORT].

What was provided differed materially: [LIST DATES, MISSED HOURS, UNAVAILABLE FACILITIES OR OTHER FAILURES]. I raised this on [DATES], but [RESPONSE OR NO RESPONSE].

I request [a refund / fee reduction] of [AMOUNT], calculated as [BASIS], and written confirmation of any correction to my account. Please treat this as a formal service complaint rather than an appeal against academic judgement.

Please respond under your complaints procedure within [NUMBER] days. If rejected, provide the final internal response and identify the independent complaint or consumer route available.

Yours faithfully,

[Your name]

Enclosures: course description, payment record, timetable and correspondence.

Turn this example into your own formal letter

The £0.59 option creates one formal letter using your names, dates, sums and evidence. The £3.99 Case File also includes an email, evidence checklist, action plan and follow-up notice.

Uses the facts you provide Includes a clear response date
Personalise this letter — £0.59

Or read more about our personalised tuition refund letter.

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