Get a Refund for an Airline Delay or Cancellation
If your flight was delayed more than 3 hours or cancelled, you may be entitled to a refund and compensation under UK/EU 261 rules. We help you draft a professional claim letter that gets results.
Get your personalised letter
Structured wording using your facts, with relevant legal references where applicable.
Formal Letter
One document for one problem
- One personalised formal letter
- Instant PDF download
- Relevant legal references where applicable
Complete Case File
Everything for one issue
- Personalised formal letter (PDF + Word-compatible)
- Ready-to-send email with subject line
- Evidence checklist for your matter
- Dated action plan and follow-up notice
- 60-minute Case Window for revisions
Card, Apple Pay & PayPal accepted (Bitcoin and Ethereum optional) · One-off payment · No account · Instant PDF download · Free rewrite within 14 days
Example letter snippet
Dear [Airline], I am writing to formally request compensation for flight [number] on [date], which was delayed by [hours]. Under EU/UK Regulation 261/2004, I am entitled to £[amount]...
Prepare the document set your case needs
The £0.59 option includes one personalised letter; the £3.99 Complete Pack adds an email, evidence checklist, action plan and follow-up.
Formal Letter
One document for one problem
- One personalised formal letter
- Instant PDF download
- Relevant legal references where applicable
Complete Case File
Everything for one issue
- Personalised formal letter (PDF + Word-compatible)
- Ready-to-send email with subject line
- Evidence checklist for your matter
- Dated action plan and follow-up notice
- 60-minute Case Window for revisions
Card, Apple Pay & PayPal accepted (Bitcoin and Ethereum optional) · One-off payment · No account · Instant PDF download · Free rewrite within 14 days
Frequently asked questions
- How do I write a letter about refund for airline delay or cancellation?
- Set out the facts in date order, state exactly what went wrong, cite the consumer or contract right you are relying on, and finish with a specific remedy and deadline. Mayfair Appeals can prepare one formal letter or a complete pack with an email, evidence checklist, action plan and follow-up.
- Is this travel letter template free to use?
- You can read the example wording on this page free of charge. A personalised document — written around your dates, names and amounts, with the correct legal citations and a downloadable PDF — starts at £0.59.
- What should I include as evidence?
- Attach anything that proves the timeline: receipts or invoices, order and reference numbers, photographs, screenshots of chat or email threads, and notes of any phone calls with dates and the name of the person you spoke to. Reference each attachment in the letter itself.
- How long should I give them to respond?
- Fourteen days is the accepted standard for a first formal letter, and eight weeks is the usual limit before you can escalate to an ombudsman or regulator. Every document we produce states the deadline clearly and explains the next step if it passes.
- What can I do if they ignore my letter?
- Send the follow-up included with your document, then escalate: to the company's formal complaints procedure, to the relevant ombudsman or regulator, to your card provider through chargeback or Section 75, or to the small claims court. The action plan supplied with your letter sets out which route fits your situation.
Related guides and free templates
Free travel-related templates and step-by-step guides from Mayfair Appeals.