Free social-commerce scam refund and platform complaint letter
Record the advert, seller account, transaction and failed delivery or misrepresentation before seeking platform and payment-provider redress.
Who this letter is for
Report a misleading social-media purchase and seek a refund from the seller, platform or payment provider. It is written in the formal register companies, landlords and card issuers expect, and it records the facts, the remedy sought and the deadline in a way that supports any later escalation to an ombudsman or the courts.
How to use this template
- 1Capture the advert and seller profile.
- 2Save messages and payment records.
- 3Record the delivery or product failure.
- 4Report the account to the platform.
- 5Open a payment dispute before its deadline.
What to include before you send it
- Capture the advert, seller profile and messages before they disappear.
- Do not send further money to release a parcel or unlock a promised refund.
- Report impersonation or fraud to the platform and relevant national reporting service.
The rights you are relying on
The remedy depends on the seller's location, platform buyer policy and payment method. Card, wallet and marketplace dispute deadlines can be short.
The letter template
[Your name] [Email address] · [Phone number] [Date] Disputes Team [Seller / platform / payment provider] Re: Disputed social-commerce purchase — [SELLER], transaction [REFERENCE] Dear Sir or Madam, On [DATE] I paid [AMOUNT] after seeing [PRODUCT] advertised by account [HANDLE] on [PLATFORM]. The advert represented that [KEY CLAIM]. The transaction is disputed because [nothing arrived / the item was materially different or counterfeit / the seller disappeared / tracking was false]. I contacted the seller on [DATES] and [RESPONSE OR NO RESPONSE]. I request a refund of [AMOUNT]. I enclose the advert, seller profile, messages, transaction record and [DELIVERY / PRODUCT] evidence. Please preserve account and transaction records while the complaint is investigated. Please provide your decision within 14 days and identify any further evidence required. Yours faithfully, [Your name] Enclosures: screenshots, receipt, messages and delivery or product evidence.
Turn this example into your own formal letter
The £0.59 option creates one formal letter using your names, dates, sums and evidence. The £3.99 Case File also includes an email, evidence checklist, action plan and follow-up notice.
Or read more about our personalised social-commerce dispute.
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