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Free unwanted auto-renewal refund letter template

Use this letter when key renewal terms were not clear, cancellation was unnecessarily difficult or a subscription renewed after cancellation.

Who this letter is for

Challenge an unclear trial conversion, hidden renewal or obstructed subscription cancellation. It is written in the formal register companies, landlords and card issuers expect, and it records the facts, the remedy sought and the deadline in a way that supports any later escalation to an ombudsman or the courts.

How to use this template

  1. 1Capture the checkout and renewal terms.
  2. 2Record each cancellation attempt.
  3. 3Identify the disputed transaction.
  4. 4Cancel and request repayment.
  5. 5Revoke future payment authority if needed.

What to include before you send it

  • Save screenshots of the checkout, renewal email and cancellation screens.
  • State the exact date you tried to cancel and any confirmation number.
  • Revoke future recurring-payment authority separately if necessary.

The rights you are relying on

Consumer-protection and auto-renewal rules vary by country and state; the contract must still reflect the terms disclosed and agreed at checkout.

The letter template

[Your name]
[Email address] · [Phone number]
Account: [REFERENCE]
[Date]

Billing Team
[Company]

Re: Disputed subscription renewal of [AMOUNT] on [DATE]

Dear Sir or Madam,

I dispute the renewal charge of [AMOUNT] for [SERVICE]. [The renewal price or timing was not clearly disclosed before purchase / I cancelled on DATE under reference NUMBER / the cancellation route did not allow me to complete cancellation despite STEPS].

The evidence is [SCREENSHOTS / CANCELLATION EMAIL / ACCOUNT LOG / BANK RECORD]. I did not give informed agreement to this charge, or I withdrew authority before it was taken.

Cancel the subscription immediately, refund [AMOUNT] to the original payment method and confirm that no further recurring charge will be attempted. Please respond within 14 days.

If unresolved, I will consider a payment dispute and complaint to the relevant consumer-protection authority.

Yours faithfully,

[Your name]

Enclosures: billing record, renewal terms, cancellation evidence and correspondence.

Turn this example into your own formal letter

The £0.59 option creates one formal letter using your names, dates, sums and evidence. The £3.99 Case File also includes an email, evidence checklist, action plan and follow-up notice.

Uses the facts you provide Includes a clear response date
Personalise this letter — £0.59

Or read more about our personalised renewal dispute.

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Browse the full library of free refund and cancellation letter templates.